Privacy Policy

Information we collect

We collect the information you choose to submit through our contact and partnership forms. This may include your name, organisation, position or role, email address, telephone number, country and the content of your message or opportunity summary.

We also record which page a submission originated from, so that enquiries can be routed appropriately.

How we use information

Information is used to review and respond to your enquiry, to assess potential partnership interest and to maintain an internal record of correspondence.

We do not sell your information, and we do not use it for automated decision-making.

Lawful basis

Where consent is requested on a form, we rely on that consent. We may also rely on our legitimate interest in responding to business enquiries directed to us.

Storage and security

Submissions are stored in a managed database with access controls that restrict reading to authorised administrators. Submitted enquiries are not publicly readable.

No method of transmission or storage is entirely secure, but we apply access restrictions, validation and least-privilege principles to reduce risk.

Retention

We retain enquiry records for as long as necessary to respond and to maintain a reasonable business record, after which they may be deleted or anonymised.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of the information you submitted, and you may withdraw consent for future contact.

Requests can be made through the contact form on this website, or by email to privacy@royaldeliteholding.com.

Privacy contact

Privacy and data-protection enquiries, including data-subject and cookie-preference requests, can be sent to privacy@royaldeliteholding.com.

Third parties

This website does not currently activate third-party advertising or analytics tracking. Should analytics be introduced, it will operate only in accordance with the cookie preference you record.

Enquiries and analytics are separate

Handling your enquiry does not depend on analytics. Information you submit through the Contact or Partnership forms is processed to respond to you, as described above, and the successful enquiry record held in our database remains the source of truth for that enquiry.

Analytics is a separate, optional purpose that depends on the cookie preference you record. No analytics provider is currently active on this website.

Future website analytics (Plausible Analytics)

Plausible Analytics has been selected as our intended analytics provider. It is not active on this website today and will not run until the site-specific Plausible configuration is supplied for this domain and you have consented to optional analytics.

If optional analytics is enabled in future, and only where you have consented, it would use privacy-safe measurement data such as the pages viewed, which buttons or enquiry pathways were used, and campaign or referring-source metadata (for example campaign and medium values contained in a link you followed).

Analytics event data would expressly exclude names, email addresses, telephone numbers, organisation and contact details, the text of your message, anything you type into a form, AI assistant conversations, and any documents you send us. Full web addresses and query strings would not be captured; only an approved, limited list of campaign values.

Successful enquiry records held in our secure enquiry system remain the source of truth for enquiries; analytics would never contain the contents of an enquiry.

The confirmed retention period and international-transfer position for our Plausible account will be disclosed in this policy and in the Cookie Policy before any analytics is activated. Withdrawing consent returns your device to an essential-only state immediately.

AI Assistant and WhatsApp

Use of the Royal Delite Assistant is entirely optional. Messages you submit to the assistant are processed server-side through Royal Delite Holdings' AI service connection solely to generate a response to your message.

The application does not intentionally store chat transcripts in its database. Please do not enter confidential information, passwords, financial-account information, identification documents or sensitive personal data into the assistant.

The assistant provides general information about this website and the group's publicly stated activities. It does not provide financial, investment, legal or tax advice.

Enquiries you submit through the Contact or Partnership forms are handled separately, under the provisions set out elsewhere in this policy.

Selecting a WhatsApp option opens WhatsApp, a third-party service operated by WhatsApp/Meta, whose own privacy terms and policies apply to your use of it. If you contact us through WhatsApp, Royal Delite Holdings will receive the message content and contact details you voluntarily send.

Changes to this policy

We may update this policy as the website and the group's activities develop. Material changes will be reflected on this page.